To begin your recovery campaign emails with a first name greeting—falling back to "Hi there," if a first name isn't available—paste the following snippet into your email template. If you'd like to re-use this greeting across multiple emails, you can use Custom Snippets to accomplish that.
Using Stripe?
You need to store Customer first names in a Metadata field, and keep them in-sync with your app:
Hi {{customer.properties.stripe.customer.metadata.first_name | default: "there"}},Using ReCharge?
We automatically sync First Name and Last Name with ReCharge for all of your customers, so you can use this without any additional work:
Hi {{customer.properties.first_name | default: "there"}},Using Something Else?
Contact [email protected] about using our Custom Properties API to sync customer details (like First Name) so they can be included in your emails.