To begin your recovery campaign emails with a first name greeting—falling back to "Hi there," if a first name isn't available—paste the following snippet into your email template. If you'd like to re-use this greeting across multiple emails, you can use Custom Snippets to accomplish that.

Using Stripe?

You need to store Customer first names in a Metadata field, and keep them in-sync with your app:

Hi {{customer.properties.stripe.customer.metadata.first_name | default: "there"}},

Using ReCharge?

We automatically sync First Name and Last Name with ReCharge for all of your customers, so you can use this without any additional work:

Hi {{customer.properties.first_name | default: "there"}},

Using Something Else?

Contact [email protected] about using our Custom Properties API to sync customer details (like First Name) so they can be included in your emails.

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