Upgraded Churn Buster accounts (Grow and Optimize only) can add retries before each campaign email.
On average, 21% of payments can be recovered through retries that happen before the first email is even sent. This is extremely beneficial because it means you can recover tons of payments without ever bothering your customer—better customer experience, fewer support demands, and immediate results.
How to add retries to your campaign schedule
- Click the Edit button in the top right.
- Check the retry payment box to add a retry before each campaign email.
- Then click the Save button.
Retries in your payment processor
Retries are also configured in your payment processor or subscription management tool according to our recommended settings.
Additional retries as scheduled actions
You can also add additional retries as scheduled actions in your campaign schedule.