Best Practices

Getting to Involuntary Churn Zero

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17 articles in this collection
Written by Matt Goldman, Ken Johnson, Scott Albertson and 1 other

Passive Churn Next Steps

What to do about customers who fail to renew their subscription

Written by Ken Johnson
Updated over a week ago

What's the ROI of Churn Buster? 🤔

Written by Ken Johnson
Updated over a week ago

How to Lock Out Delinquent Customers in Your Application

Written by Matt Goldman
Updated over a week ago

How Churn Buster Handles Email Bounces

What happens when an email we send to one of your customers can't be delivered

Written by Matt Goldman
Updated over a week ago

In-App Failed Payment Notifications for Intercom + Stripe

Prompt users to update their billing information using the Intercom messenger

Written by Ken Johnson
Updated over a week ago

Embedded "Capture" Forms In-App

Collect payment information in your app with embedded Capture pages.

Written by Scott Albertson
Updated over a week ago

Email Customization and Personalization

How to Use Basic Snippets in Your Emails

Written by Matt Goldman
Updated over a week ago

How to Use Custom Snippets in Your Emails

Written by Matt Goldman
Updated over a week ago

How to Add Your Company Logo to Email Templates

Written by Matt Goldman
Updated over a week ago

Personalize Your Email Greetings with First Names

Written by Matt Goldman
Updated over a week ago

Personalize Greetings in Emails using Stripe Metadata

Written by Matt Goldman
Updated over a week ago

Webhooks and Integrations

Setting Up Campaign Escalations with Zapier

Use Zapier to send Slack alerts, add tasks to a CRM, or any other action on day X of a Churn Buster recovery campaign

Written by Matt Goldman
Updated over a week ago

Schedule a High-Value Campaign Alert [USE CASE]

Get notified when high-value campaigns start, or filter by other campaign properties

Written by Mark McKenna
Updated over a week ago

Send an SMS Nudge in Your Campaign Schedule [USE CASE]

Prompt your customers via SMS to update their card

Written by Mark McKenna
Updated over a week ago

Create a ticket in your customer service software [USE CASE]

When an email bounces, notify your support team to prompt a manual outreach

Written by Mark McKenna
Updated over a week ago

Set Up the Zapier Integration

Churn Buster events trigger a zap... and the options are endless

Written by Mark McKenna
Updated over a week ago

Set Up the Slack Integration

Get notified of Churn Buster campaign events in your Slack channel

Written by Mark McKenna
Updated over a week ago