Best Practices

Getting to Involuntary Churn Zero

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17 articles in this collection
Written by Matt Goldman, Ken Johnson, Scott Albertson and 1 other

Passive Churn Next Steps

What to do about customers who fail to renew their subscription

Written by Ken Johnson
Updated this week

Is Churn Buster worth the expense? 🤔

Written by Ken Johnson
Updated over a week ago

How to Lock Out Delinquent Customers in Your Application

Written by Matt Goldman
Updated over a week ago

How Churn Buster Handles Email Bounces

What happens when an email we send to one of your customers can't be delivered

Written by Matt Goldman
Updated over a week ago

In-App Failed Payment Notifications for Intercom + Stripe

Prompt users to update their billing information using the Intercom messenger

Written by Ken Johnson
Updated this week

Embedded "Capture" Forms In-App

Collect payment information in your app with embedded Capture pages.

Written by Scott Albertson
Updated over a week ago

Email Customization and Personalization

How to Use Basic Snippets in Your Emails

Written by Matt Goldman
Updated over a week ago

How to Use Custom Snippets in Your Emails

Written by Matt Goldman
Updated over a week ago

How to Add Your Company Logo to Email Templates

Written by Matt Goldman
Updated over a week ago

Personalize Your Email Greetings with First Names

Written by Matt Goldman
Updated over a week ago

Personalize Greetings in Emails using Stripe Metadata

Written by Matt Goldman
Updated over a week ago

Webhooks and Integrations

Setting Up Campaign Escalations with Zapier

Use Zapier to send Slack alerts, add tasks to a CRM, or any other action on day X of a Churn Buster recovery campaign

Written by Matt Goldman
Updated over a week ago

Schedule a High-Value Campaign Alert [USE CASE]

Add a Zapier webhook in your campaign schedule to get notified when high-value campaigns start

Written by Mark McKenna
Updated this week

Send an SMS Nudge in Your Campaign Schedule [USE CASE]

Prompt your customers via SMS to update their card

Written by Mark McKenna
Updated this week

Create a ticket in your customer service software [USE CASE]

When an email bounces, notify your support team to prompt a manual outreach

Written by Mark McKenna
Updated this week

Set Up the Zapier Integration

Churn Buster events trigger a zap... and the options are endless

Written by Mark McKenna
Updated this week

Set Up the Slack Integration

Get notified of Churn Buster campaign events in your Slack channel

Written by Mark McKenna
Updated over a week ago