When a customer's card-on-file stops working, you need to email them.

And when emailing customers to update their credit cards, you need to link them somewhere to easily get the job done.

With Churn Buster, you have a few options!

Grow & Optimize

On Grow or Optimize plans, you can:

1. Host a Capture page. [recommended] 

Simply upload the Capture file to your website, and customers will be linked to a no-login-required form that securely captures new payment information. 

The page URL will start with https://yourdomain.com/update-billing.html

2. Host Capture on a subdomain.

If uploading a file to your server (outside of your web application) is a challenge, Churn Buster can host the Capture page for you—on a subdomain of your website. All you need to do is add a CNAME record to your DNS. You can reach support via Churn Buster chat for help setting this up.

The page URL will start with https://billing.yourdomain.com 

3. Link to your own billing page.

To direct customers to your own web application's login, at the expense of requiring a password to access billing preferences (suboptimal, particularly for mobile users) you can supply Churn Buster with any URL you like.  

This is best used as a temporary solution, to get campaigns running quickly while completing steps to host Capture on your domain.

Start

If you're on the Start plan, you can:

1. Use a hosted Capture page. [recommended]

No action required. Customers will be linked to a no-login-required form that securely captures new payment information, recovering payments automatically. 

The page URL will start with https://pages.churnbuster.io

Upgrade to Grow to host this page on your own domain. 

2. Link to your own billing page.

To direct customers to your own web application's login, at the expense of requiring a password to access billing preferences (suboptimal, particularly for mobile users) you can supply Churn Buster with any URL you like. To use this option, please send the desired URL to Churn Buster support.

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