To trigger actions in other apps when a Churn Buster recovery campaign reaches day X:

  1. Log in to Zapier and click the "Make a Zap!" button in the top right corner.
  2. In the top left, name your Zap: "Churn Buster Campaign Alerts" or something similar
  3. When prompted to choose a Trigger App, search for "webhook" and choose "Webhooks by Zapier"
  4. Choose "Catch Hook"
  5. Click Continue (if prompted, ignore the notification to "Pick off a child key")
  6. Copy the URL on screen (it looks like: hooks.zapier.com...) and add it to your webhook action here.
  7. Click "Send a test"
  8. Add a name to the webhook 
  9. Click "Save Webhook"
  10. In Zapier, click "Ok I did this"
  11. Click "Continue"
  12. Click to add an "Action" step
  13. Search for the app you'd like to trigger an action in. For example, your CRM to assign a task to the support team, or Slack to trigger a team alert.
  14. From here, Churn Buster setup varies based on your specific use-case. You can add the new webhook action on any day of your campaign schedule. EXAMPLE: Schedule a High-Value Campaign Alert

If you have any questions, don't hesitate to reach out to us at [email protected]

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