Churn Buster provides subscription companies a bulletproof system for recovering failed payments and reducing involuntary churn.
What can you expect using Churn Buster over basic dunning tools? It's simple: Better customer experience. Better recovery.
Churn Buster monitors failed payments as they happen. Whenever a recurring payment fails, a campaign to recover the revenue — via customer notification, payment retries, and support team alerts — automatically begins, according to the schedule you set up.
Any subscription that has not been canceled is eligible for recovery — to get a better card on file, and get recurring payments back on track. To create a recovery campaign for an unpaid subscription, simply retry the payment. When it fails, Churn Buster jumps into action.
After a failed payment, Churn Buster allows multiple retries to the card-on-file (coordinating with your payment processor, or initiating via webhook/API) before outreach begins.
Many soft declines can be silently resolved this way (21% on average!) before asking your customers for a new card-on-file. This means 21% fewer emails sent, lower cancellation risk, less load on your support team, and a better experience for your customers. 🎉
Customer outreach includes a series of pre-written, editable emails, increasing in urgency across several weeks of follow-up. Each email includes a link to no-login-required update form, unique to that specific customer. Emails are sent from your company, without direct mention of Churn Buster.
Out-of-the-box, Churn Buster can often retain over 20% more than less-efficient follow-up systems (like those offered internally via ReCharge, Stripe, or Braintree) while reducing support loads on your team.
The problem of involuntary churn is a tricky one to solve. With the right process in place, Churn Buster provides a solid foundation to build on for years to come, minimizing churn.